A seasoned writer with a reputation for consistent, on-time delivery of high-quality, precise, and reliable documentation, I am a team player who grows product knowledge by interacting with client support, client services, programming, product development, and QA teams. My goal is to identify opportunities and create documentation and training collateral that optimizes a customer's product experience. In a typical day, I work side-by-side with project managers, product managers, programmers, QA teams, and other stakeholders to produce both tool- and task-based documentation. I validate my work not only by interviewing other subject matter experts but by rolling up my sleeves and testing the processes I document myself.
During my free time, I enjoy reading, cooking, and spending time with my family. A little-known fact about me: I love retro video games, and have an original NES (Nintendo Entertainment System) circa 1983. My two favorite games are Super Mario Brothers and Tetris.